Refund Policy
Last updated July 2026
This placeholder policy explains how cancellations and refunds work. A final, reviewed policy will replace this text before launch.
01Free trials
Collector and Vendor plans include a free trial. Cancel before the trial ends and you won't be charged at all.
02Monthly subscriptions
You can cancel a monthly plan anytime. Your plan stays active until the end of the current billing period, and you won't be charged again after that.
03Annual subscriptions
Annual plans can be cancelled anytime and won't renew. Refunds for the unused portion of an annual term are handled case by case — reach out and we'll work with you.
04Added team seats
Removing a user from a Business plan stops future charges for that seat from the next billing cycle.
05How to request a refund
Email us with your account details and we'll respond promptly. We aim to be fair and reasonable with every request.